Of The Toad Hall Company

Moorden Lane, Kent. TN11 8JD

Terms & Conditions For Internet Orders


Use of and the sale and purchase of products from the Toad Hall Company website are governed by the Terms and Conditions as detailed on this page. Your use of the the Toad Hall Company website confers your agreement to these Terms and Conditions.



While every effort is made to portray items accurately, some products may vary in appearance. I take great care to ensure that all details, prices and descriptions are accurate at the time of ordering, however there may be a rare occasions when the information on the website may not be exact. If this is the situation, I will contact you by email to inform you of any changes.


All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes allows.


Images of Goods are provided for illustrative purposes only and the actual Goods described in the product descriptions are the Goods you will receive.


The names, images and logo's of the Toad Hall Company, the website content and all related products are the copyright of The Toad Hall Company and may not be used or reproduced in any form without the written consent of The Toad Hall Company.



In the unlikely event of an item being out of stock I will contact you by email to inform you of this.  Should you wish to cancel or change your order you can do so by emailing me at rebecca@toadhallcompany.co.uk your order will be revised or fully refunded.


Sales Agreement

No contract for the sale of any product will exist between you and The Toad Hall Company until I accept your order by dispatching the product to you.  If your order has not been accepted, you will receive an email from me telling you the reasons why. The goods remain the property of The Toad Hall Company until payment has been received.



I accept payment in a number of ways, including credit or debit card, or you can use PayPal. Please note that I do not accept American Express and Diners credit cards.


Prices shown are in UK sterling.


The Toad Hall Company takes online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately.


However, I cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.


Delivery and packaging

The goods you order will be delivered to the delivery/shipping address given when you place your order.


If delivery cannot be made to your delivery/shipping address for reasons beyond our control, The Toad Hall Company will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.


If you fail to take delivery because you have cancelled your order The Toad Hall Company shall refund or re-credit you within 30 days any sum that has been paid by you or debited from your credit card for the goods less any expenses incurred for failed delivery.


Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, The Toad Hall Company will not be liable for any loss or damage suffered by you through reasonable or unavoidable delays in delivery.


The goods may be dispatched by The Toad Hall Company in advance of the quoted delivery date.


This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.



Please see The Toad Hall Company's privacy policy here.


What I collect

I may collect the following information: name and contact information including email address plus other information relevant to customer surveys and/or offers.

I require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


Internal record keeping.

I may use the information to improve our products and services.

I may periodically, only with your permission, send promotional emails about new products, special offers or other information which I think you may find interesting using the email address which you have provided.



I are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect on-line.


Controlling your personal information

I will not sell, distribute or lease your personal information to third parties.


You may request details of personal information which I hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email rebecca@toadhallcompany.co.uk


If you believe that any information I are holding on you is incorrect or incomplete, please write to or email me as soon as possible, at the above address. I will promptly correct any information found to be incorrect.