USEFUL INFORMATION

Delivery

UK...

Our standard shipping to anywhere in the UK starts from £1.  

 

Small card orders are sent within 1 working day by Royal

Mail's 2nd Class delivery service

 

Larger orders are dispatched between 1-3 working days via a

nice courier chap.  Please allow 3 working days for delivery of these.

Our prints are specially framed just for you so if your order contains a print please allow us up to ten working days to get your order dispatched. 
 

International...

Small, International orders of cards are sent within 1 working day via Royal Mail's Standard International Delivery Service and start from £2.  Larger orders are sent within 1-3 working days, by their Tracked service.   

Our prints are specially framed just for you so if your order contains a print please allow us up to ten working days to get your order dispatched. 

Please allow 5- 7 working days for international orders to be delivered.

 

If you are an international customer we'd like to remind you that you are responsible for paying any duty taxes that maybe incurred when receiving orders from the UK.


We take care and pride in our packaging and believe nothing is as exciting as the arrival of a neatly wrapped parcel!

 

Returns

In the unlikely event that you are not completely satisfied with your purchase; we guarantee to exchange it or provide a full refund, providing you contact us within seven working days from the date you take receipt of the goods, by phone 01892 871398 or email rebecca@toadhallcompany.co.uk. Goods must be returned to us within 14 days in original packaging and in a re-saleable condition.

Return delivery costs are to be paid by the customer. It is recommended that proof of postage is obtained from the post office. If the goods have arrived either damaged or faulty, The Toad Hall Company will refund postage.

No liability can be accepted by The Toad Hall Company for return goods damaged or lost in transport.

We guarantee to refund monies paid within 30 days of order cancellation and/or receipt of returns.

To read the rest of our terms & conditions click here

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© 2016 All images illustrated by Rebecca Day remain the property of The Toad Hall Company and the reproduction of those images without permission is strictly prohibited